Refunds - I didn't receive my item

We can restore any lost item purchases if you can provide a screenshot of the  Order ID (found on the order details in your purchase history) and the multiplayer account on your device.

PLEASE NOTE: Purchase restorations are not applicable if a purchase is a year or older due to the date of purchase. Purchases can only be restored to multiplayer accounts. 

Here is how to find the Order ID:

1. Go to Settings
2. Open your Apple ID from the Settings Menu
3. Open Locate Media & Purchases, then select View Account
4. Select purchase history
5. Locate the purchase you would like restored to your account
6. Email us [e-mail] with your Order ID, purchase information and multiplayer username